DPS NEWS

Box Elder News Journal Article About Dispatch Center

We’d like to thank Hailey Hendricks and the Box Elder News Journal for a great article they recently published about our Box Elder Communications Center.

Click here to read the article on the Box Elder News Journal website.

Dispatchers do an important, stressful—sometimes
humorous—job for county’s public safety operations

Below are photos taken by Hailey Hendricks and several quotes from the article.

“’9-1-1 dispatch, what’s the address of your emergency?” are the first words you when you call 9-1-1. The dispatcher then proceeds with a list of questions from The International Academy EMD Protocol they are required to ask the caller before sending help.”

“‘Even though we are behind the scenes, we’re the first, first responders because we’re picking up the call,’ said Nickie Richards, the dispatch manager of the Box Elder Communications 911 Center.”

“Located inside the Box Elder County Public Safety Center, the dispatch center has at least two dispatchers working at all times.” Incoming calls vary on the day and time and weather conditions, but no matter the circumstances, dispatchers must be prepared to answer any kind of emergency or non-emergency call.”

“While there are plenty of emergency calls taken each day, dispatchers Kylee, McKenzie and Jessica, unanimously agreed some of the most frequent calls in Box Elder County are about car crashes, reckless drivers or medical calls.”

“The Box Elder Communications Center provides communications services to Bear River, Beaver Dam, Blue Creek, Bothwell, Brigham City, Collinston, Corinne, Deweyville, Elwood, Fielding, Garland, Grouse Creek, Honeyville, Howell, Lynn, Mantua, Park Valley, Penrose, Perry, Plymouth, Portage, Promontory, Riverside, Snowville, Thatcher, Tremonton, Willard and Yost.

In case of an emergency, call 9-1-1. For non-emergency calls, call the center at 435-734-3800.”