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Phone Scam Targeting Driver License Customers

Thursday September 1, 2016

Please be advised that the Utah Driver License Division will never call asking for payment or private information.  All notifications are done through the mail.

The Department of Public Safety’s Driver License Division is continuing to hear from citizens who have received unsolicited calls from individuals claiming to be an administrator from the Driver License Division. These callers are requesting personal and sensitive information.

It is important for the community to know that the Driver License Division:

  • Will never contact you via a phone call
  • Never ask for credit or debit card information over the telephone
  • Never ask for your social security number or any other personal information over the telephone
  • If you initiate the call to the Driver License Division, that is the only time we will ask for personal information in order to access your record

The Driver License Division will always contact you via a letter in the mail asking you to visit us in person at one of our field offices. Potential phone scam victims may be told that they owe money that must be paid immediately or that their identification card or license will become invalid or expire if personal information is not provided. When unsuccessful the first time, sometimes phone scammers call back trying a new strategy.

If you feel you are a victim of a phone scam involving your driver license or identification card, please contact your local law enforcement.


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